Refund Policy

1. Refund Eligibility:

Our SaaS (Software as a Service) LITTLE NOTES application strives to deliver a high-quality experience to all users. We understand, however, that circumstances may arise where a refund is necessary. Our refund policy applies under the following conditions:

• Monthly Subscription: Users may request a refund within 7 days of the initial subscription purchase
• Annual Subscription: Users may request a refund within 30 days of the initial subscription purchase.
• Upgrades and Add-ons: Refunds for additional features or upgrades are subject to the same terms as the original subscription.

2. Valid Refund Reasons:

Refunds may be granted under the following circumstances:

• Technical Issues: In the event of technical difficulties or issues preventing the proper use of the application, users may request a refund.
• Dissatisfaction: If users are dissatisfied with the features, functionality, or performance of the application, they may be eligible for a refund.

3. Refund Process:

To request a refund, users must contact our customer support team at hello@littlenotes.app and provide the following information:

• Name and phone number associated with the account
• Subscription plan (monthly or annual)
• Reason for the refund request
• Any relevant details or documentation supporting the request

4. Refund Approval:

Refund requests will be reviewed and approved on a case-by-case basis. Our team will assess the validity of the request and determine whether the user meets the eligibility criteria outlined in this policy.

5. Refund Method:

Approved refunds will be processed using the same payment method used for the original purchase. Refunds will be issued promptly upon approval, but the timing of funds appearing in the user's account may vary depending on the payment provider.

6. Subscription Cancellation:

Upon approval of a refund request, the user's subscription will be canceled, and access to LITTLE NOTES application will be terminated. Users will no longer be able to access their account or use any features of the application.

7. Non-Refundable Items:

Certain items or services may not be eligible for refunds, including:

• Usage fees incurred during the subscription period
• Customizations or modifications made to the application at the user's request
• Third-party services or integrations

8. Policy Updates:

We reserve the right to update or modify this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.

By using our SaaS application, users agree to abide by the terms of this refund policy. If you have any questions or concerns regarding this policy, please contact us at hello@littlenotes.app.

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